Welcome! This page covers the most common questions about using Hyve. If you don't see your answer below, email us at hello@hyve-app.com and we'll get back to you within two business days.
For anything not covered below — bugs, account issues, billing questions, safety concerns, or feedback:
Check your spam folder first. If it's not there, open the app, tap the verification banner at the top of any tab, and choose "Resend email". Still no luck? Email us — we can verify your account manually.
On the login screen, tap "Forgot password?". We'll email you a reset link. The link is valid for one hour.
Open the app → Profile → Settings → Account → Change email. We'll send a verification link to your new address; the change takes effect once you click that link.
Profile → Settings → Account → Delete profile. There's a seven-day grace period: if you sign in within that window, the deletion is cancelled automatically. After seven days your profile, photos, and personal data are permanently removed.
Use Hide Profile (vacation mode): Profile → Settings → Account → Hide profile. While hidden, you're invisible to everyone, can't be messaged, and your own social tabs are paused. Unhide whenever you're ready.
Hyve auto-moderates every photo at upload to keep the community safe. Photos can be rejected if they don't clearly show your face, if they're flagged as adult or violent content by our automated review, or if image quality is too low. Try a clear, well-lit photo of yourself.
Up to six. Long-press a photo on your profile to reorder them; the first photo is your main profile picture.
Open the person's profile and tap the three-dot menu → Report. Pick a reason and add any details. We review every report and follow up by email if we need more information.
Open the person's profile and tap the three-dot menu → Block. They won't be able to see you, message you, or wink at you, and you won't see them either. You can manage your block list under Profile → Settings → Blocked.
Paid subscriptions launch in a future update. When live, subscriptions will be billed by Apple through the App Store; you can manage or cancel from Settings → Apple ID → Subscriptions on your iPhone.
Open the iPhone Settings app → Hyve → Notifications and make sure notifications are allowed. Then in Hyve, go to Profile → Settings → Notifications and check that the categories you want (messages, winks, activities, new people, activity comments) are toggled on.
For data-subject requests (access, correction, deletion under GDPR or CCPA), email hello@hyve-app.com.